Vacations New Zealand Terms and Conditions
Thank you for your enquiry, please read this information entirely. Payment of a deposit to Vacations New Zealand is deemed acceptance of these terms and conditions.
Prices
All prices quoted are in New Zealand dollars and include Goods and Services Tax of 15%. Prices quoted in United States dollars, British pounds or Euro are an approximate cost only and are subject to exchange rate fluctuations. All quoted prices are valid for 14 days. After this time the quoted price is subject to change and you will be notified in this case. If you are travelling with us during or after the Rugby 2011 games we recommend booking well in advance to secure your tour dates. No tour is booked until the deposit is paid.
All meals, activities, and accommodation included are clearly listed in the itinerary or website. Personal items and other expenses such as (but not limited to) international or domestic flights, travel insurance, medical costs, phone calls, late check-out charges, laundry, taxis, tipping, room service, optional extras, beverages, items of a personal nature, and any cost variations as set out in this agreement are not included in the tour cost and must be paid for by you.
Deposit
A 50% deposit is required to secure your booking.
Payment
Payment can be made by International Money Transfer through your bank or Direct debit via internet banking. For security reasons we do not accept payment by credit card.
Full and final payment of your booking is required 60 days before the start of your tour date with Vacations New Zealand. Full payment is required for bookings made within 60 days of your intended tour date.
Cancellation Policy
The deposit is non refundable on cancellation of the tour.
Cancellation of part or all of the tour made within 45 days of the tour start date will incur the following charges:
45 - 21 days prior to tour start date – 75% of the total tour price
20 days or less prior to tour start date – 100% of the total tour price
Insurance
We strongly recommend that you purchase comprehensive travel insurance at the time of your booking.
Refunds
No refunds shall be given on any un-used or partially used accommodations, activities, flights or part of the tour once the trip has begun.
In the circumstance that weather or travel delays require changes to the itinerary, Vacations New Zealand will do our best to rearrange services but cannot be held financially responsible if an activity or part of the tour is cancelled due to factors beyond our control and will not be liable for any additional expenses incurred.
Variations by You
Any amendments requested by you within 14 days of the tour start date will incur a charge of NZ $100 in addition to any costs relating to the amendment of the booking.
Documents
It is your responsibility to ensure that all travel documents, passports and visas are valid for the duration of your tour. Please check with your airline if you are unsure.
Public Holidays
We do our very best to keep our costs competitive, but tours that include peak season holiday travel during Christmas and New Year may incur an additional charge by some accommodation providers. We will notify you if this affects your vacation package.
Health and Fitness
All those participating in a tour with Vacations New Zealand must warrant that they are reasonably fit and healthy. Those persons requiring medical or physical assistance must be accompanied by a suitably qualified companion. Vacations New Zealand, their driver, guide or agents cannot provide this service.
Vacations New Zealand reserve the right and discretion to cancel the tour or certain events on the tour if they are not satisfied that the participant has sufficient capabilities of completing the activity safely. In the event that the discretion is not used and an accident or injury occurs the client acknowledges that no risk or liability will arise for Vacations New Zealand and provides an indemnity in this respect.
Variations or Cancellations by Vacations New Zealand
In the unlikely event that we have to amend the confirmed itinerary due to circumstances arising beyond the control of Vacations New Zealand, we reserve the right to use different service or accommodation providers, amend or cancel arrangements. We will endeavour to make alternative arrangements to a similar value in a timely manner.
Substitution of Activity or Accommodation
In the event that certain accommodation or a certain activity is no longer available then Vacations New Zealand may either substitute the activity or accommodation for a similar product or where no similar product is available Vacations New Zealand may vary the itinerary in its sole discretion, including but not limited to shortening the vacation period.
Law
The law of New Zealand applies to your contract with Vacations New Zealand. Any matter or disputes shall be resolved within and subject to the law and courts of New Zealand.
Risks and Liability
Some activities involve an element of risk and all clients must realise that there is no absolute guarantee of safety, participation in these activities is entirely at your own risk.
Vacations New Zealand does not accept any legal liability for personal injury, death, delay, loss of any nature, property damage, inconvenience or additional expenses, resulting from acts, omissions or negligence whatsoever by Vacations New Zealand or their chosen operators and suppliers.
All baggage and personal effects are the clients own responsibility and Vacations Zealand will not be held liable for any loss or damage to them.
Vacations New Zealand is not liable for any event that is beyond our control, including (but not limited to) war, riot, severe weather conditions, natural disasters, flight disruptions or delays, industrial dispute, terrorist action, fire or other circumstances amounting to force majeure in law.
Other Terms
Vacations New Zealand has taken all reasonable steps to ensure all information on the website is correct. We reserve the right to amend the above terms, any conditions, content or prices displayed on the web site at any time without notice.